Shipping policy

Our warehouses are located abroad and we also handle stock within USA. We work with suppliers around the world to import the best quality products to the Chilean territory. Our suppliers ship the products within 1 to 5 days of receiving the order. From that point, it takes approximately 15- 30 days for the products to arrive in Chile, it may arrive earlier but to be cautious we inform this time. From the moment the order is placed, you will receive an order number with which you will be able to know in what state your shipment is at all times, visiting the order section of our website, enter your order number plus your email with the one who registered the purchase to see your order in real time. To enter Chilean territory, the product must go through Customs control adding an additional time that depends entirely on their administration. This time usually lasts between 2 to 10 days. The Covid-19 situation has slowed down the logistics chain, so the product will be in your hands in approximately 18-50 business days after the purchase is made, taking into account all the steps described above. However, in some exceptional cases, the order could take longer than usual due to external causes without direct relationship with the company, being able to extend the aforementioned period up to 80 total days, this is not usual, but if it takes more than 80 days we will give you a full refund of your money. **** In case you want to make a return by factory defect, the cost of sending it corresponds to the customer and in case of complying with the corresponding fees in the respective evaluation, it will be reimbursed as soon as the refund is made effective by part of the factory *** **** Shipping costs always correspond to the customer unless otherwise specified on the product page **** GENERAL CONDITIONS For the sale of Computer Services products, HI establishes special terms and conditions that must be taken into account by the consumer at the time of purchase. The products offered within our website are offered taking into account that it is an "International Shipping". If you want to buy within our website, you must take into account that: a) At the time of purchase, the consumer agrees to be importing the product for personal consumption, in compliance with the applicable legislation in force in Chile. In other words, the consumer accepts that he will be the end user of the product or that he will give it to another person, always committing to acquire it for personal use and not for commercial or resale purposes. b) The sale amount of the product already includes import fees such as tariffs, taxes and other applicable values, however, it could go through local customs verification, having to incur an additional internment payment as considered by local authorities. If this is the case, it is recommended to contact our customer service as soon as possible to report this situation. Servicios Informáticos HI will not be responsible for the payment of any additional tax or duty required to ensure delivery of the product to the customer. c) The products published on our website may only be purchased by natural persons. In the event that a legal or moral person acquires the product, the order will be canceled. d) The language of the complementary documentation included in international products, such as instructions and safety warnings, could be different from Spanish. The buyer is responsible for the proper use of the product. e) The product voltage may be higher or lower than that used in the country to which it is imported, requiring the use of adapters or transformers for its use. Servicios Informáticos HI will not be responsible for damages caused to electrical products due to voltage differences