in the countryside

Our warehouses are located abroad and we also handle stock within Chile. We work with suppliers around the world to import the best quality products to the Chilean territory. Our suppliers ship the products within 1 to 5 days of receiving the order. From that point, it takes approximately 15- 30 days for the products to arrive in Chile, it may arrive earlier but to be cautious we inform this time. From the moment the order is placed, you will receive an order number with which you will be able to know in what state your shipment is at all times, visiting the order section of our website, enter your order number plus your email with the one who registered the purchase to see your order in real time. To enter Chilean territory, the product must go through Customs control adding an additional time that depends entirely on their administration. This time usually lasts between 2 to 10 days. The Covid-19 situation has slowed down the logistics chain, so the product will be in your hands in approximately 18-50 business days after the purchase is made, taking into account all the steps described above. However, in some exceptional cases, the order could take longer than usual due to external causes without direct relationship with the company, being able to extend the aforementioned period up to 80 total days, this is not usual, but if it takes more than 80 days we will give you a full refund of your money. **** In case you want to make a return by factory defect, the cost of sending it corresponds to the customer and in case of complying with the corresponding fees in the respective evaluation, it will be reimbursed as soon as the refund is made effective by part of the factory *** **** Shipping costs always correspond to the customer unless otherwise specified on the product page **** GENERAL CONDITIONS For the sale of Computer Services products, HI establishes special terms and conditions that must be taken into account by the consumer at the time of purchase. The products offered within our website are offered taking into account that it is an "International Shipping". If you want to buy within our website, you must take into account that: a) At the time of purchase, the consumer agrees to be importing the product for personal consumption, in compliance with the applicable legislation in force in Chile. In other words, the consumer accepts that he will be the end user of the product or that he will give it to another person, always committing to acquire it for personal use and not for commercial or resale purposes. b) The sale amount of the product already includes import fees such as tariffs, taxes and other applicable values, however, it could go through local customs verification, having to incur an additional internment payment as considered by local authorities. If this is the case, it is recommended to contact our customer service as soon as possible to report this situation. Servicios Informáticos HI will not be responsible for the payment of any additional tax or duty required to ensure delivery of the product to the customer. c) The products published on our website may only be purchased by natural persons. In the event that a legal or moral person acquires the product, the order will be canceled. d) The language of the complementary documentation included in international products, such as instructions and safety warnings, could be different from Spanish. The buyer is responsible for the proper use of the product. e) The product voltage may be higher or lower than that used in the country to which it is imported, requiring the use of adapters or transformers for its use. Servicios Informáticos HI will not be responsible for damages caused to electrical products due to voltage differences

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jncharles555@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jncharles555@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jncharles555@gmail.com.